FAQ

RETURNS AND REFUNDS

1. HOW CAN I RETURN AN ARTICLE?
   Ordered goods can be returned to us within 31 days. You can find more information about returns here.
   Goods ordered in the online store can also be returned in the stores.
   The prerequisite for an exchange on site is that the corresponding item is available there at the time of the exchange.
   

2. IS THE ITEM DEFECTIVE OR INCOMPLETE?
   Of course you can return incomplete or damaged goods to us. We ask you to do so so that we can process your complaint promptly, contact us via the contact form to get in touch.
   Please have the order number ready and briefly describe the defect or which item was not included in the scope of delivery. The service staff will then tell you how to proceed.
   
   

3. HOW LONG CAN I RETURN ITEMS?
   Ordered goods can be returned within 31 days of receipt. You can use a shipping service provider of your choice for the return shipment.
   
   
   Please send returns to the following address:
   ASMC GmbH
   Returns department
   Gewerbepark Klinkenthal 55
   66578 Schiffweiler
   GERMANY
   
   

4. HOW LONG DOES REFUNDS TAKE AFTER RETURNS HAVE BEEN RECEIVED?
   Once your return has been received and checked, a credit note will be issued and payment instructed. Please note that it can take up to 2 weeks for the credit note to be credited to your account.
   
   

5. YOU HAVE NOT RECEIVED A RETURN PROOF?
   If you have not received a return slip with your delivery, please request one by stating your order number using our contact form to.
   
   

6. CAN SEVERAL ITEMS OF AN ORDER BE RETURNED?
   Of course, you can also return several items of an order to us. The return slip is automatically generated by our system. Simply select the order in your customer account and mark the products you wish to return. We will take care of everything else for you!
   
   

7. CAN I ALSO EXCHANGE ITEMS THAT DO NOT FIT?
   In principle, we do not offer exchanges. However, it is possible to return the affected items to us. and then place a new order. We will credit you the value of the returned items within 14 days of receipt of the return and process your order promptly.
   
   

8. YOU RECEIVED THE WRONG ITEM?
   We're sorry. Please contact our customer service immediately at info@asmc.de. Our service staff will endeavor to find an individual solution to the problem as soon as possible.
   
   

ORDERS

1. HOW CAN I PLACE AN ORDER?
   You can place an order conveniently, either via your customer account or as a guest. If you need support or have any questions, please contact us via our contact form to our customer service - we will be happy to help you!
   
   

2. DO YOU ALSO OFFER VOUCHERS?

   Yes, we offer vouchers! In our online store, you can purchase digital gift vouchers that are delivered immediately by email. These vouchers can be redeemed both online and in our stores.
   
   

   Please note, however:
   
   

   • Gift vouchers purchased at ASMC.de cannot be redeemed at ASMC-Unlimited.com and vice versa.
   • However, you can redeem vouchers from both ASMC.de and ASMC-Unlimited.com in our stores.
     
     
     

   You also have the option of purchasing vouchers directly in our stores.
   
   

3. DO YOU GET DISCOUNTS FOR WHOLESALERS?
   Although we are not a wholesaler, we can offer special conditions for bulk buyers. Please contact us via our contact form or write to us at behoerden@asmc.de.
   
   

4. DO YOU GRANT SPECIAL DISCOUNTS FOR AUTHORITIES?
   Send us your request! We will be happy to check your request and get in touch with you as soon as possible.
   
   Please contact us by email or by phonefrom Mon-Fri: 10:00 - 16:00.
   +49 6821 9449 666
   behoerde@asmc.de
   
   

5. HOW CAN I CHANGE OR CANCEL AN ORDER?
   Please contact our customer center(contact form) if you would like to change or cancel an open order. We will be happy to check the processing status and, if possible, adjust the order according to your wishes.
   Please understand that, depending on the payment method, we may not be able to make any more changes.
   
   

SHIPPING AND DELIVERY

1. CAN I CHANGE MY ADDRESS LATER?
   In principle, you can change the delivery address at any time as long as your order has not yet been dispatched. As soon as it has left our warehouse, it is no longer possible to change the delivery address.
   
   

2. HOW DO I RECEIVE THE SHIPMENT NUMBER OF MY ORDER?
   As soon as your parcel has left our warehouse, you will receive an email with the shipping confirmation and all the important information about your delivery. You will also find your personal tracking number, which you can use to track the delivery status of your parcel. can.
   
   

3. HOW HIGH ARE THE SHIPPING COSTS?
   You can find detailed information about the shipping costs here .
   
   

4. HOW SHOULD I ACT IF THE PACKAGE IS DAMAGED AT THE TIME OF DELIVERY?
   In such a case, please check the contents of the package before accepting it! Refuse to accept the delivery if you notice that a part of the order is missing or defective.
   Inform our customer service immediately that you have refused to accept your delivery due to a defect. As soon as we have received the return and checked the contents, we will repack the items you ordered and send them to you.
   If you have accepted the parcel despite the defect and subsequently discover that the delivery is incomplete or damaged, please contact a nearby post office and file a damage report there.
   
   

PAYMENTS

1. WHICH PAYMENT METHODS ARE AVAILABLE?
   You can find information on the individual payment methods here.
   
   

2. WHEN WILL I RECEIVE THE REFUND OF MY RETURN?
   The refund of a return will take place within 10 to 14 working days after confirmation of receipt of the return.
   
   

FILIALS

1. ARE CUSTOMER CARD DISCOUNTSALSO VALID IN STORES?
   Of course you will also receive your customer card discount in our stores. If you have forgotten your discount card at home, you can give us your customer number and verify your identity using your ID card or driver's license. As the customer cards are not transferable, we unfortunately cannot grant you the discount without proof. We ask for your understanding!
   
   

2. CAN I ALSO HAVE A PARTICULAR ITEM DELIVERED TO A FILIAL?
   Please contact our customer service team. We will be happy to deliver the desired item to a store of your choice within 3 to 5 working days. However, we can only deliver products to the store that are available in our online store at the time of ordering and are therefore immediately available.
   
   

3. DOES DELIVERY TO A STORE OBLIGATE ME TO BUY THE GOODS?
   You are not obliged to buy the items delivered! You are welcome to have your desired items delivered to the store for viewing or size selection without entering into a purchase contract. You decide on the spot which items you want to buy!
   
   

4. IS THE ARTICLE YOU WANT AVAILABLE IN A STORE?
   You can easily check the availability of the item you want in a store yourself. To do this, click on the "Check availability" button on the product overview page.
   If the item is not available in the desired store, you can have it delivered to a nearby store to view or select a size. For further information, please contact our customer service via the contact form contact form.
   
   

5. WHERE CAN I FIND AN ASMC STORE?
   You can find us at three locations across Germany. All addresses and opening hours of our stores can be found here.
   
   

6. CAN I ALSO CONTACT THE STAFF IN THE STORESBY PHONE?
   Unfortunately, you cannot contact our staff in the stores by phone. If you have any questions, our service staff will be happy to answer them.
   
   

7. CAN I RETURN GOODS PURCHASED ONLINE TO THE STORES?
   Of course, you can also return items that you have purchased in our online store to our stores. However, an exchange on site is only possible if the desired item is in stock in the store. We ask for your understanding.
   
   

ARTICLE

1. FOR WHAT REASONS CAN A FIELDPOST ORDER (PARTS) BE RETURNED?
   Please note that we are not allowed to deliver batteries or spray cans to field post addresses and are forced to return these items, which often results in returns. In the event of a return, we will reorder your order and refund the corresponding amount. You will then receive your order without the returned items and don't have to worry about anything else.
   
   

2. WHY ARE ORDERED DANGEROUSGOODS ARTICLES NOT INCLUDED IN THE DELIVERY OF MY ORDER?
   Please note that a separate shipment is required for dangerous goods items such as ammunition or fireworks. This may result in delays in partial deliveries of your order. Dangerous goods are usually delivered 2 to 3 days after the regular order delivery.
   
   

3. HOW LONG DOES IT TAKE FOR MY NAME BANDS TO BE DELIVERED?
   Name bands are also delivered separately and can take up to 14 working days. Delivery takes place in an envelope and is sent by an external service provider. Please note that individual production takes more time and delivery may therefore be slightly delayed.
   
   

Loyalty cards and ASMC Prime League:

1. What has happened to your loyalty cards?
   Our loyalty card models (Yourcard, Procrad and Goldcard) have been replaced by our Prime League loyalty model.
   However, existing loyalty card holders will continue to receive the discount to which they are entitled and collect points at the same time. Once the validity period has expired, the status of the points collected will count.
   
   
   
2. What is the ASMC Prime League?
   The Prime League is ASMC's own loyalty program with which you can secure exclusive benefits.
   You can find more information about the Prime League at here.
   
   
   
3. What about existing customer cards?
   However, existing customer card holders will continue to receive the discount to which they are entitled and collect points at the same time.
   After the expiry date, the status of the points collected will count.
   
   
   
4. Will government agencies, soldiers, emergency services or volunteers no longer receive any discounts?
   Yes, soldiers, emergency services and volunteers will continue to receive exclusive benefits. After successful verification, you will receive a fixed base of 5,000 XPs, which you can use to start directly in the Prime League and continue collecting points. Find out more about the authority bonus here: Authority discount.